50521 State Road 13, Middlebury, IN, 46540, US,
+1 (254) 390-6287TERMS & CONDITIONS
SIGN IN AND COOKIES
AUTOZONE REWARDS PROGRAM TERMS AND CONDITIONS
Participants (“Members”) in the AutoZone Rewards Program (“Program”) are subject to these Terms and Conditions (“Terms and Conditions”). By accessing and participating in the Program, Members accept and agree to be bound by the Terms and Conditions, which are a contract and are subject to change from time to time without notice to Members, as well as AutoZone’s Privacy Policy. Members should read these Terms and Conditions carefully. This contract requires Members to release all claims against AutoZone. By participating in the Program, Members are agreeing to mandatory, binding arbitration with no class relief, and to a limitation of their rights and remedies, including any damages that may be recovered.
Program membership (“Membership”) is open to all U.S., Puerto Rico and U.S. Virgin Islands residents (excluding all U.S. territories other than Puerto Rico and the U.S. Virgin Islands) who are at least 18 years old or, if older, the age of majority in the Member’s jurisdiction of residence. A copy of these Terms and Conditions is available at each participating store or from the Program website (www.AutoZone.com/Rewards).
a. The AutoZone Rewards ID, or phone number if in-store, must be provided by the Member at the time of purchase. Prior purchases are not eligible, except in limited circumstances set forth in Section 2.IV. below. b. Except as set forth in the Special Terms (as defined below), for each in-store transaction, online transaction and buy online, pick up in store (“BOPUS”) transaction of $20 or more, excluding federal, state, and local taxes, shipping charges, product and employee discounts (i.e. credit is awarded based on total after application of discount), commercial account purchases, charitable donations, core deposits, Loan-a-Tool® deposits, loaner battery deposits, environmental fees, returns, refunds, purchases of gift cards, and items purchased with any Rewards or other awards (“qualifying purchases”), Member will receive one (1) credit (a “credit”). AutoZone may also, without prior notice and at its sole discretion, provide additional bonus credits from time to time in connection with certain transactions and/or promotions. When a Member has earned 5 credits, the Member will automatically receive a Reward of one (1) $20 merchandise credit (“20 Reward Dollars”) to be used at participating AutoZone stores and online. AutoZone may also, from time to time, at its sole discretion, provide additional Bonus Rewards in connection with certain transactions and/or promotions (“Bonus Rewards”). Bonus Rewards and 20 Reward Dollars are referred to collectively as “Rewards”. Rewards and credits will be assigned to the Participant’s AutoZone Rewards ID and may be accessed through the Member’s Program Account. Credits will expire three hundred and sixty-five (365) days after issuance, and Rewards will expire ninety (90) days after issuance; provided, that the foregoing expiration rules do not apply to Members who enrolled in the Program in the state of Maine. Rewards and credits may not be immediately available for use. AutoZone reserves the right to terminate or modify the Program, in full or in part, and at any AutoZone store or stores, at any time, in its sole discretion without prior notice to Member. c. During a single in-store visit, Member may not separate qualifying purchases into multiple transactions for the purpose of earning more credits than would be available through a single in-store transaction. d. The appropriate number of credits will be automatically deducted from the Member’s account balance for every Reward that is automatically redeemed by AutoZone on the Member’s behalf in accordance with the terms of the Program. e. Credits from multiple accounts may not be aggregated unless authorized by AutoZone in its sole discretion. f. Unredeemed credits and Rewards remaining in a Member’s account will expire at the termination of the Program or at the sole discretion of AutoZone, whichever occurs first. g. The appropriate credit(s) and/or Reward(s) will be automatically deducted from the Member’s account balance if items returned or refunded from a qualifying purchase cause the qualifying purchase to fall below the qualifying threshold to earn a credit, as determined under these Terms and Conditions.
***Special Terms for Select Regions:
Effective as of January 22, 2024, Members who fall into one of the following three categories based on their purchase history over the last 36 months will be subject to the “Special Terms”, as more fully set forth below.
- 1. Members who have made the majority of their purchases at an AutoZone store located in the Select Regions;
- 2. Members who enrolled in the Program at an AutoZone store located in the Select Regions; or
- 3. The AutoZone store located closest to Member’s Program account address is located in the Select Regions.
The “Select Regions” are limited to the following zip codes in and around Birmingham, Alabama and Columbus, Ohio:
35204, 35020, 35215, 35071, 35228, 35150, 35010, 35043, 35044, 35242, 36853, 35022, 35501, 35214, 35055, 35653, 35640, 35650, 38852, 35570, 35565, 38843, 35594, 38827, 35901, 36201, 36272, 35016, 36206, 35950, 35967, 35121, 35768, 35904, 36203, 35906, 34976, 36303, 36426, 36420, 36784, 36027, 36301, 36360, 36330, 36460, 36049, 36079, 36303, 36310, 35208, 35209, 35124, 35476, 36703, 35045, 35401, 35124, 35404, 35405, 35188, 30241, 36801, 31907, 31904, 36867, 31903, 36863, 36830, 36870, 31907, 31906, 31909, 35215, 35206, 35207, 35125, 35217, 35160, 35023, 35094, 35115, 35216, 35040, 35126, 36066, 36105, 36109, 36116, 36092, 36054, 36117, 36116, 36078, 36083, 36037
43055, 43201, 43224, 43081, 43056, 43205, 43223, 43031, 43074, 43062, 43229, 43302, 43040, 43015, 43240, 43017, 43229, 43220, 43207, 43230, 43213, 43147, 43214, 43068, 43110, 43223, 43232, 43228, 43026, 43212, 43228, 45840, 44830, 43567, 44883, 43402, 45840, 45690, 45694, 45638, 45601, 45662, 43113, 45640, 45692, 41143, 43138, 43123, 41101, 44622, 44906, 43812, 44805, 44905, 44820, 44890, 43338, 43050, 44622, 44907, 44906, 44683, 43130, 43701, 43068, 45769, 45701, 45750, 43725, 45631, 45714, 26101, 43764, 25550, 25304, 25703, 25704, 25302, 25177, 25526, 26651, 45669, 25313, 25071, 25504, 25541, 25271, 26624, 25309, 43351, 44857, 43410, 43420
*Members who enrolled in the Program at an AutoZone store located in Maine are not subject to the Special Terms.
Special Terms
The following language hereby replaces, in its entirety, Section 2.b. of the Program Terms and Conditions. All other Program Terms and Conditions remain in full force and effect. In the event of any conflict between the Program Terms and Conditions and the following Special Terms, these Special Terms shall control.
Section 2.b. For each in-store transaction, online transaction and buy online, pick up in store (“BOPUS”) transaction of $25 dollars or more, excluding federal, state, and local taxes, shipping charges, product and employee discounts (i.e. credit is awarded based on total after application of discount), commercial account purchases, charitable donations, core deposits, Loan-a-Tool® deposits, loaner battery deposits, environmental fees, returns, refunds, purchases of gift cards, and items purchased with any Rewards or other awards (“qualifying purchases”), Member will receive one (1) credit (a “credit”). AutoZone may also, at its sole discretion, provide additional bonus credits in connection with certain transactions and/or promotions. When Member has earned 3 credits, those credits will automatically be redeemed by AutoZone and Member will receive a Reward of one (1) $10 merchandise credit (“10 Reward Dollars”) to be used at participating AutoZone stores and online. AutoZone may also, at its sole discretion, provide additional Bonus Rewards in connection with certain transactions and/or promotions (“Bonus Rewards”). Bonus Rewards and 10 Reward Dollars are referred to collectively as “Rewards”. Rewards and credits will be assigned to the Participant’s AutoZone Rewards ID and may be accessed through the Member’s Program account. Credits will expire three hundred and sixty-five (365) days after issuance and Rewards will expire ninety (90) days after issuance. Rewards and credits may not be immediately available for use. AutoZone reserves the right to terminate or modify the Program, in full or in part, and at any AutoZone store, at any time in its sole discretion without prior notice to Member.
Credits accrued prior to January 22, 2024 will be converted as follows:
| Credits in Account prior to January 22, 2024 | Credit Conversion as of January 22, 2024 |
|---|---|
| 1 credit | 1 credit* |
| 2 credits | 2 credits* |
| 3 credits | $10 reward** |
| 4 credits | $10 reward** + 1 credit*** |
* Credit(s) will retain original date of expiration which is 365 days from date of issuance.
** Reward will expire 90 days from date of credit conversion (i.e. January 22, 2024).
*** Credit will retain original date of expiration for the most recently earned credit before conversion, which is 365 days from the date of issuance.
I. AutoZone, in its sole discretion and without prior notice to Member, may change at any time and for any AutoZone store or for the entire Program: (i) the minimum in-store or online transaction value needed to earn a credit, (ii) the value of the Reward that may be earned by the Member, (iii) the number of credits needed to earn a Reward; and (iv) the date upon which credits or Rewards expire. Member acknowledges and agrees that Member’s continued participation in the Program shall act as consent to any such changes or any other changes to the Program or these Terms and Conditions that AutoZone may make from time to time.
II. Credits: Credits have no cash value, are non-negotiable, and cannot be redeemed either in whole or in part for cash. Credits do not constitute property of any Member or other person and may not be brokered, bartered, attached, pledged, gifted, sold or otherwise transferred for consideration, other than by AutoZone or as expressly provided for in these Terms and Conditions. Any receipt or use of credits in violation of the Terms and Conditions herein will render such credits void. Credits are not capable of being combined or transferred to any other type of Program offering or award.
III. Rewards and Redemption: a. The number of credits necessary to earn a Reward online or at any AutoZone store is determined by AutoZone in its sole discretion and may be changed without prior notice to Member at any time during the term of the Program. b. Member may redeem Rewards at AutoZone retail stores by using the Member’s AutoZone Rewards ID, phone number, or by scanning a digital or physical card (physical card not distributed after July 2019) during a transaction. Member may redeem Rewards on AutoZone.com or through the AutoZone app by signing into their Program account before checking out or by entering their AutoZone Rewards ID during the checkout process. Rewards used during a transaction will be deducted from the total balance available on the Member’s Program account. c. Rewards may not be transferred, sold or exchanged for cash or other consideration. d. Rewards expire ninety (90) days after issuance. e. Rewards attempted to be sold or exchanged for cash or other consideration or if otherwise received or used in violation of the Terms and Conditions herein shall be canceled and deemed void. f. Rewards cannot be combined or transferred to any other type of AutoZone promotional offering or Reward except in AutoZone’s sole discretion. g. Rewards cannot be used to purchase gift cards.
IV. Rules for Requesting Credit: In the event the AutoZone Rewards ID, or phone number if in-store, is not provided at the time of purchase, credits may be requested for qualifying purchases as evidenced by an AutoZone receipt subject to the following limitations: a. No adjustments will be made for purchases made before Member’s enrollment date. b. No adjustments will be made for purchases over 90 days old. c. Member is limited to two (2) credit requests per month. d. The purchase must meet all requirements of a qualifying purchase as set forth above. e. Credit requests cannot be made within 3 days of purchase. f. AutoZone will evaluate credit requests based on review of an AutoZone receipt in its sole discretion, and its decision to provide or not provide the requested credit is final.
All issues and questions concerning the construction, validity, interpretation and enforceability of these Terms and Conditions shall be governed by, and construed in accordance with, the laws of the State of Tennessee, without giving effect to any choice of law or conflict of law rules (whether of the State of Tennessee or any other jurisdiction), which would cause the application of the laws of any jurisdiction other than the State of Tennessee.
Sponsor’s failure to enforce any of these Terms and Conditions shall not constitute a waiver of that or any other provision in these Terms and Conditions.
You agree that whenever you have a claim, dispute or disagreement with Sponsor arising out of or in any way related to the Program, the Terms and Conditions, or the Privacy Policy, you will send a written notice to the Sponsor describing the nature of such claim, dispute or disagreement (“Demand”). You agree that the requirements of this Dispute Resolution section 5 will apply even to matters that may have arisen before you accepted these Terms and Conditions or the Privacy Policy. You must send the Demand to the following address (the “Notice Address”): AutoZone.com, Inc., 123 S. Front St., Memphis, TN 38103, Attention; Legal Department. You agree that You will not take any legal action, including filing a lawsuit or demanding arbitration, until 10 business days after You send a Demand. This informal dispute resolution is in addition to, and does not waive, excuse, or supersede any pre-suit resolution process required by state or federal law before filing suit.
If the disagreement stated in the Demand is not resolved to your satisfaction within 10 business days after it is received, and You intend on taking legal action, you agrees that you will file a demand for arbitration with the American Arbitration Association (“AAA” or the “Arbitrator”). Sponsor agrees that it will submit any and all disputes with You to arbitration before the Arbitrator. This arbitration provision limits your ability and the ability of Sponsor to litigate claims in court and you and Sponsor each agree to waive your respective rights to a jury trial.
For any such filing of a demand for arbitration, you must provide proper service under the rules of the Arbitrator and notice to the Notice Address may not be sufficient. If, for any reason, the AAA is unable to conduct the arbitration, you may file your case with any national arbitration company. The Arbitrator shall apply the AAA Consumer Arbitration Rules effective September 1, 2014, available at https://www.adr.org/sites/default/files/Consumer-Rules-Web_0.pdf (and as may be amended) and as modified by the agreement to arbitrate in this Dispute Resolution section. You agree that the Arbitrator will have sole and exclusive jurisdiction over any and all disputes arising out of or relating to the Program or any disputes with the Program’s Sponsor including, but not limited to, disputes as to the interpretation or application of this Dispute Resolution section or the validity of the arbitration agreement herein. The Arbitrator has authority to issue any and all remedies authorized by law, except that any requests for the remedy of public injunctive relief shall be brought in a court of competent jurisdiction. The Federal Arbitration Act allows for the enforcement of arbitration agreements and governs the interpretation and enforcement of the agreement to arbitrate. The place of arbitration shall be Shelby County, Tennessee.
You agree that you will not file a class action or collective action against AutoZone, and that you will not participate in a class action or collective action against AutoZone. You agree that you will not join its claims to those of any other person.
Notwithstanding any other provision in the Terms and Conditions, Special Terms, or the Privacy Policy, if this class action waiver is adjudicated to be invalid by a court of competent jurisdiction, then the agreement to arbitrate is and void, as though it were never entered into, and any arbitration dispute at that time will be dismissed without prejudice and may be refiled in court. Followers irrevocably consent to the sole and exclusive jurisdiction of the state or federal courts of the State of Tennessee located in Shelby County for any action, suit or proceeding arising out of or relating to the Program. Under no circumstances will you or AutoZone agree to class or collective procedures in arbitration or the joinder of claims in arbitration.
The provisions of this Dispute Resolution section shall survive conclusion, modification or termination of the Program and suspension, revocation, closure, modification, or amendments to the Program terms, and any aspect of the relationship of the parties relating to or arising from participation in the Program.
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300, 300C & Magnum 2006-2008, Charger 2006-2008 ©2005 Cengage Learning, All Rights Reserved.
Pilot 2006-2008 ©2005 Cengage Learning, All Rights Reserved.
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MonteCarlo 2000 ©2005 Cengage Learning, All Rights Reserved.
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Miata 1990-1997 ©2005 Cengage Learning, All Rights Reserved.
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GM Firebird 1967-1981 Repair Guide ©1997 W.G. Nichols, Inc., All Rights Reserved.
Honda Prelude Accord Civic S2000 2001-2006 ©2005 Thomson Delmar Learning, All Rights Reserved.
GM Camaro 1982-1992 Repair Guide ©1992 W.G. Nichols, Inc., All Rights Reserved.
Malibu, Malibu MAXX 2006-2008 ©2005 Cengage Learning, All Rights Reserved.
Chrysler Full-Size Trucks 1967-1988 Repair Guide ©1995 W.G. Nichols, Inc., All Rights Reserved.
GrandCaravan 2008 ©2005 Cengage Learning, All Rights Reserved.
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GM Full Size Vans 1987-1997 Repair Guide ©1998 W.G. Nichols, Inc., All Rights Reserved.
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300M, Concorde, Intrepid, LHS, 1998-2004 ©2005 Cengage Learning, All Rights Reserved.
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Vibe 2003-2005 ©2005 Cengage Learning, All Rights Reserved.
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Nissan 240SX/Altima 1993-1998 Repair Guide ©1998 W.G. Nichols, Inc., All Rights Reserved.
Liberty, Wrangler, 1997-2005 ©2005 Cengage Learning, All Rights Reserved.
Jeep Wagoneer/Commando/Cherokee 1984-1998 ©1999 W.G. Nichols, Inc., All Rights Reserved.
Envoy, Rainer, Trailblazer 2006-2007 ©2005 Cengage Learning, All Rights Reserved.
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Catera 2000-2001 ©2005 Cengage Learning, All Rights Reserved.
Aspen 2007, Durango 2005-2007 ©2005 Cengage Learning, All Rights Reserved.
GM Full-Size Trucks 1980-1987 Repair Guide ©1994 W.G. Nichols, Inc., All Rights Reserved.
GM Celebrity/Century/Ciera/6000 1982-1996 Repair Guide ©1995 W.G. Nichols, Inc., All Rights Reserved.
Volkswagen Air-Cooled 1970-1981 Repair Guide ©1997 W.G. Nichols, Inc., All Rights Reserved.
BMW X3 2005 ©2005 Cengage Learning, All Rights Reserved.
Pacifica, 2003-2005 ©2005 Cengage Learning, All Rights Reserved.
Sprinter 2005-2007 ©2005 Cengage Learning, All Rights Reserved.
Nissan Frontier, Xterra 1998-05 ©2005 Cengage Learning, All Rights Reserved.
TownAndCountry 2008 ©2005 Cengage Learning, All Rights Reserved.
GM Corvette 1963-1982 Repair Guide ©1997 W.G. Nichols, Inc., All Rights Reserved.
Lexus RX400h, Hybrid 3 2006 ©2005 Cengage Learning, All Rights Reserved.
Honda Pilot – 2003-2005 ©2005 Thomson Delmar Learning, All Rights Reserved.
Cavalier, Sunfire 2001-2005 ©2005 Cengage Learning, All Rights Reserved.
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©2000 W.G. Nichols, Inc., All Rights Reserved.
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Dodge Omni/Horizon/Rampage 1978-1989 Repair Guide ©2005 Thomson Delmar Learning, All Rights Reserved.
Toyota Highlander 6 2001-06 ©2005 Cengage Learning, All Rights Reserved.
GM Caprice 1990-1993 Repair Guide ©1993 W.G. Nichols, Inc., All Rights Reserved.
CTS 2006-2007, CTS-V 2005-2007, DTS 2006-2007 ©2005 Cengage Learning, All Rights Reserved.
Chrysler Full-Size Vans 1989-1998 Repair Guide ©1998 W.G. Nichols, Inc., All Rights Reserved.
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Mitsubishi Car 1999-05 ©2005 Cengage Learning, All Rights Reserved.
Chevrolet Full Size Cars 1979-1989 ©2005 Thomson Delmar Learning, All Rights Reserved.
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Kia Amanti 2004-06 ©2005 Cengage Learning, All Rights Reserved.
Jeep Wrangler/YJ 1987-1995 Repair Guide ©1995 W.G. Nichols, Inc., All Rights Reserved.
Canyon, Colorado 2006-2007 ©2005 Cengage Learning, All Rights Reserved.
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Ram Truck 1500, 2500 & 3500 (2006-2008) ©2005 Cengage Learning, All Rights Reserved.
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Isuzu I-280, I-350 2005-06 ©2005 Cengage Learning, All Rights Reserved.
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Pontiac Fiero 1984-1988 Repair Guide ©2005 Thomson Delmar Learning, All Rights Reserved.
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GM Full Size Vans 1967-1986 Repair Guide ©1997 W.G. Nichols, Inc., All Rights Reserved.
GM Camaro/Firebird 1993-1998 Repair Guide ©1997 W.G. Nichols, Inc., All Rights Reserved.
S10 Pickup, Sonoma 2000-2004 ©2005 Cengage Learning, All Rights Reserved.
Acura CL Integra NSX RL RSX TL TSX 2001-2006 ©2005 Thomson Delmar Learning, All Rights Reserved.
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tC 2007 ©2005 Cengage Learning, All Rights Reserved.
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Sebring 2006 ©2005 Cengage Learning, All Rights Reserved.
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Corolla 2006-2007 ©2005 Cengage Learning, All Rights Reserved.
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CR-V 2007-2008 ©2005 Cengage Learning, All Rights Reserved.
GM Malibu/Cutlass 1997-2000 ©2005 Thomson Delmar Learning, All Rights Reserved.
Sentra 2007 ©2005 Cengage Learning, All Rights Reserved.
Lexus GS, SC 1998-06 ©2005 Cengage Learning, All Rights Reserved.
ION 2006-2007 ©2005 Cengage Learning, All Rights Reserved.
Honda – Accord Prelude 1996 2000 ©2005 Thomson Delmar Learning, All Rights Reserved.
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GM Bonneville/Eighty Eight/LeSabre 1986-1999 ©1998 W.G. Nichols, Inc., All Rights Reserved.
PT Cruiser 2006-2007 ©2005 Cengage Learning, All Rights Reserved.
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Kia Sorento 2003-05 ©2005 Cengage Learning, All Rights Reserved.
Saab 2000-06 ©2005 Cengage Learning, All Rights Reserved.
GM Prizm/Nova 1985-1993 Repair Guide ©1993 W.G. Nichols, Inc., All Rights Reserved.
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Sentra 1997 ©2005 Cengage Learning, All Rights Reserved.
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Tercel 1995-1996 ©2005 Cengage Learning, All Rights Reserved.
Mitsubishi Raider 2006 ©2005 Cengage Learning, All Rights Reserved.
Toyota Tundra 2001-06 ©2005 Cengage Learning, All Rights Reserved.
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Aura, Outlook 2007 ©2005 Cengage Learning, All Rights Reserved.
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G6 2005-2007 ©2005 Cengage Learning, All Rights Reserved.
Volvo Cars 1999-05 ©2005 Cengage Learning, All Rights Reserved.
Honda_Ridgeline_2006 ©2005 Thomson Delmar Learning, All Rights Reserved.
RX300 1999 ©2005 Cengage Learning, All Rights Reserved.
BMW X5 2000-05 ©2005 Cengage Learning, All Rights Reserved.
The following publications, or any part thereof, may not be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, storage in an information retrieval system, or otherwise, without the written permission of the publisher. In addition, any unauthorized commercial use, resale or mailing list database development, utilization or application is also prohibited.
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Automotive Technology, A Systems Approach, Third Edition ©2000 Thomson Learning, All Rights Reserved.
Contact us with any questions or problems, regarding AutoZone’s Duralast and Duralast Gold products, as appropriate. Today’s Technician, Classroom Manual for Automotive Engine Repair and Rebuilding, ©1997 Delmar Publishers an International Thomson Publishing Company, All Rights Reserved.
Today’s Technician, Automotive Suspension & Steering Systems, Second Edition ©1999 Delmar Publishers an International Thomson Publishing Company, All Rights Reserved. Automotive Air Conditioning, Seventh Edition ©1995 Delmar Publishers a division of International Thomson Publishing Inc., All Rights Reserved. Automotive Chassis Systems, ©2000 Delmar is a division of Thomson Learning, All Rights Reserved. Automotive Braking Systems, Third Edition ©1999 Delmar Publishers a division of Delmar Thomson Publishing, Inc.
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Automotive Engine Performance Shop Manual, Second Edition ©1998 Delmar Publishers an International Thomson Publishing Company. Automotive Engine Performance Classroom Manual, Second Edition ©1998 Delmar’s Publishers an International Thomson Publishing Company. Today’s Technician Classroom Manual for Automotive Heating and Air Conditioning ©1996 by Delmar Publishers an International Thomson Publishing Company. Automotive Engines, Diagnosis, Repair, Rebuilding, Third Edition ©1996 Delmar Publishers a division of International Thomson Publishing Inc. Delmar’s ASE Test Preparation Series Electrical/Electronic Systems (Test T6) ASE Medium/Heavy Truck Test ©2000 Delmar is a division of Thomson Learning.
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AutoZone.com, Inc.
P.O. Box 2198
Memphis, TN 38101
https://www.autozone.com
Any rights not expressly granted herein are reserved.
Contact AutoZone via e-mail with any questions or problems, as appropriate.
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Any references to “AutoZone” on this page shall include AutoZone.com, Inc., and its affiliates and subsidiaries, including, but not limited to, AutoZone, Inc., as the context may require. AutoZone.com, Inc. is a separate and unique entity existing apart from AutoZone, Inc. As used herein, an affiliate of AutoZone.com, Inc. is defined as any entity that is controlled by, controls or is under common control of AutoZone.com, Inc.
PATENTS
The following products and associated methods are protected in the U.S. and elsewhere by patents held or licensed by AutoZone Parts, Inc., ALLDATA LLC or affiliated companies. This website is provided to satisfy the virtual patent marking provisions of various jurisdictions including the virtual patent marking provisions of the America Invents Act and provide notice under 35 U.S.C. §287(a). The following list of products may not be all inclusive, and other products not listed here may be protected by one or more patents.
- US. Patent Nos. 11,083,906
- Additional patents pending in the US and abroad
- Patents pending in the US and abroad
- US Patent Nos. 9,513,789; 10,156,960; 10,606,445; 10,852,910
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USE OF COMMUNITY
Welcome to AutoZone Community. If you are new to our Community or have a question, please review these simple guidelines to ensure you have a good experience:
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When you pick a user name, just make sure you do not use any brand or celebrity names (like “Mr. Nike,” “NASCARman” or “Duralast Boy”). We reserve the right to reclaim usernames if, in our sole discretion, usernames contain vulgar references or references otherwise disallowed within the Community. We reserve the right to reclaim usernames that appear to impersonate or disparage businesses, individuals, or official Community moderators or administrators.
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The Community’s purpose is to discuss all things automotive.
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Community members are encouraged to review products available through AutoZone.com or in AutoZone’s brick and mortar stores.
In addition to the other guidelines described in these Terms and Conditions, your reviews should also adhere to the following four guidelines:
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Violations of any of the guidelines will not be approved. Edited comments can be resubmitted for moderation and approval.
We do not allow vendors to post directly to our Community. We may, at our sole discretion, post a statement submitted by you, on your behalf. Please email community.moderator@autozone.com for more information.
AutoZone retains the right to remove and edit content and to limit and/or ban users’ access to the Community for any reason or no reason. AutoZone retains the right, at its sole discretion, to limit users’ access to the Community and to remove material, in AutoZone’s sole judgment, that does not comply with the above-listed Community Guidelines or that is otherwise inappropriate for the Community, harmful, objectionable, or inaccurate. AutoZone is not responsible for failure or delay in removing such material. Moderators may take any action they deem necessary in their own judgment to enforce the Community Guidelines, and, in general, to address content that can detract from the experience of other users or the purpose of the Community. Such actions may include, but are not limited to, editing, moving, or deleing material and banning individual users.
You grant AutoZone the right to publish and use any material that you post in the Community, for purposes of operating and monitoring the Community. You agree to surrender all rights to content posting including but not limited to words, phrases, thoughts, theories, diagrams, music, videos and any other materials either posted on or uploaded to the Community. We are always developing new ideas and would not want to have any misunderstandings should the products, services or messaging we use seem similar to that of any unsolicited submission that you might post on the Community. Therefore, to avoid any misunderstanding, please do not post ideas that you are not comfortable sharing or having AutoZone use. You agree that any information you send to AutoZone is non-confidential.
All content in the Community including information, videos, music, graphics, and other material is protected by copyright, trademark, patent, or other rights. Except as expressly authorized or licensed, you may not copy, reproduce, modify, augment, remove, delete, transfer, sell, lease, rent, or create derivative works from any of the content in the Community. All AutoZone employees engaging in the Community surrender the rights to content of their post to AutoZone. Employees must maintain the confidentiality of intellectual property that belongs to AutoZone. Intellectual property includes, but is not limited to, identifiable names, trademarks, logos, patents, trade secrets, images, graphics, and other copyrighted materials of AutoZone or any of its subsidiaries. AutoZone’s proprietary information and competitive knowledge is confidential. It is limited for use within AutoZone unless specifically authorized for release and disclosure elsewhere.
The use of AutoZone.com message boards, account profiles, blogs and photo galleries is at your own risk. AutoZone.com, Inc. is not responsible for the content and conduct you may encounter. We reserve the right to remove any material from the site at any time. We also reserve the right, if you violate any of these rules, to remove you from the Community or to inform your Internet service provider at our discretion.
While the administrators and moderators of this Community will attempt to remove or edit any generally objectionable material as quickly as possible, it is impossible to review every message. Therefore, you acknowledge that all posts made to the Community express the views and opinions of the author and not the administrators, moderators, or webmaster (except for posts by these individuals) and hence will not be liable. AutoZone retains the sole discretion to delete or edit any and all posts it deems necessary without providing notification to the author.
All content on Web Sites owned or controlled by AutoZone is the copyrighted property of AutoZone and is protected as such. None of the material may be reproduced without our written permission, with the exception of downloading or printing a single copy for you for offline viewing. This copyright extends from original AutoZone material, to the raw compilations of posts in our folders, to any edited and filtered compilations of posts that we may sell and distribute.
Members like you are providing most of the material in the Community. Such third-party content is the sole responsibility of the person originating the material. AutoZone does not control and is not responsible for this third-party material. AutoZone does not warrant or guarantee the accuracy, reliability, completeness, usefulness, non-infringement on intellectual property rights, or quality of any material that appears in the Community, regardless of who originates that material. You expressly understand and agree that you bear all risks associated with using or relying on the material. AutoZone will not be liable or responsible in any way for any content in the Community, including, but not limited to, any errors or omissions in the material, or for any losses or damage of any kind incurred as a result of the use of or reliance on any material. This disclaimer and limitation of liability is in addition to the disclaimers and limitations contained in the applicable Rules and Regulations that apply to the use of the Web Sites.
AutoZone.com,
Inc. P.O. Box 2198
Memphis, TN 38101
Any rights not expressly granted herein are reserved.
Contact Autozone with any questions or problems, as appropriate.
Any references to “AutoZone” on this page shall include AutoZone.com, Inc., and its affiliates and subsidiaries, including, but not limited to, AutoZone, Inc., as the context may require. AutoZone.com, Inc. is a separate and unique entity existing apart from AutoZone, Inc. As used herein, an affiliate of AutoZone.com, I Inc. is defined as any entity that is controlled by, controls or is under common control of AutoZone.com, Inc.
LINKING AGREEMENT
- Print out the agreement.
- Provide all requested information.
- Sign your name at the bottom of the agreement or have the agreement signed by authorized representatives of your company, as appropriate.
- Fax the printed and signed document to (901) 495-8316. Attention: General Counsel.
- You can also e-mail the requested information to contact.legal@autozone.com
Within ten (10) business days of our receipt of this completed document you will receive an e-mail containing the AutoZone logos you can place on your Web site for linking purposes only.
To view and/or print the linking agreement, you’ll need Adobe Acrobat Reader
AUTOZONE PRIVACY POLICY
Last Modified: June 29, 2023 – Effective Date: July 1, 2023
AutoZone knows that you care how your information is used and shared. As part of our commitment to customer service, AutoZone strives to make you feel safe and comfortable doing business with us. While operating our business and interacting with you, we collect, use, and share Personal Information. We do so to process and fulfill your orders, to improve our in-store and digital offerings, to create consistent in-store and digital experiences for you, to protect the rights and information of our customers and our company, and for the other purposes disclosed in this Privacy Policy. AutoZone reserves the right to modify this Privacy Policy at any time in our sole discretion. If you have any questions, please contact us via the channels listed below.
This Privacy Policy describes the privacy practices of AutoZone, Inc. and its subsidiaries, affiliates, and other AutoZone companies that link to this Privacy Policy from their websites, including Duralast Parts and AutoZone Pro (collectively “AutoZone,” “us,” “we,” “our’). It applies to the information we collect, use, and disclose when you interact with us, including, but not limited to when we provide you the following “Services”:
- Use of our websites, including mobile websites – www.autozone.com, www.autozonepro.com, www.duralastparts.com (collectively “Websites”)
- Use of our applications for mobile phones, tablets, or other smart devices – AutoZone mobile app or the AutoZone Pro mobile app (collectively “Apps”)
- Visits to our domestic retail stores across the United States (“Stores”)
- Purchase of our products, whether in-store or online through our Websites or Apps
- Phone and email communications with us
- Social media interactions on our websites and other third-party websites such as Facebook, Instagram, Snapchat, Twitter, YouTube, TikTok and Pinterest
- Viewing our online advertisements or emails
- Other services we may make available to you or that you request from us
This Privacy Policy also informs you about certain choices and rights you have associated with your information, and how you can manage the privacy of your Personal Information. For the purposes of this Privacy Policy, Personal Information means any information that identifies, relates to, describes, or can be reasonably linked or associated with a particular consumer or household.
The data collection and use practices for the AutoZone Websites are largely similar to how AutoZone collects customer information when you use the Apps or visit our Store locations. However, there may be some differences between how the App collects and uses your information, and how information is collected and used by the Websites or in Stores. These differences will be identified throughout this policy.
Please note that this Privacy Policy does not apply to the practices of third parties, including our third-party partners, service providers, and/or advertisers, even when those services are branded as, or provided on behalf of, AutoZone. When you access a third party’s website through links on our Websites, the collection of information from you by others on those third-parties’ websites is governed by those entities’ privacy policies. Please read such third party’s privacy policies carefully.
This Privacy Policy does not apply to the practices of ALLDATA LLC or our international subsidiaries and affiliates, such as ALLDATA Europe or ALLDATA Canada, AutoZone Mexico or AutoZone Brazil. You can find the applicable description of privacy practices by clicking on the links available on the websites operated by these companies, or by looking in the settings menus of their mobile applications.
The chart below provides you with a summary of the kinds of Personal Information we collect, how we collect it, why we collect it, and who we may disclose it to. You can find more information about each of these topics in the sections that follow.
| Information We Collect About You: | Examples: | How We Collect Your Information | Why We Collect and Disclose Your Information: | Who We Disclose Your Information To: |
| Identifiers | Your name, address, zip code, telephone number, email address, gender, age, date of birth, and information about your vehicle (e.g., vehicle identification number (VIN)); we may collect your government-issued ID information for certain types of transactions; password when you create an AutoZone Rewards Account |
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| Demographic Information (which may include protected classification characteristics under state and federal law) | Age, race, ethnicity, gender, income, religion, language, date of birth, military service |
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| Commercial Information | Products or services you purchased or considered purchasing, purchase history, products or services you like, reviews you submit, or where you shop, vehicles you own (e.g., number, type, age, make, model) |
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| Financial / Payment Information | Credit or debit card, check, bank account, or gift card |
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| Business Information | Information that we collect from you, such as business name, business phone number, name of owner and/or point of contact, title, business address, zip code, email address and password, and business website |
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| Internet, Device & Online Activity Information | Information about your interaction with our Websites and Apps through cookies, pixel tags, web beacons, such as browsing history, search history, internet protocol (IP) address; session replay software may be used to record and replay your interactions with our website |
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| Geolocation Data | Location based on IP address or mobile device location information, including precise geolocation data if you allow our Apps to collect it |
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| Audio, Electronic or Visual Information | In-store CCTV, recordings of phone calls to us; live chat interactions |
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| Inferences and Preferences | Preferences, interests, and other characteristics, such as shopping history that reflects a consumer’s shopping preferences |
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We may collect the following categories of information in order to provide our Services to you, to communicate with you about the services you have requested or that we think may be of interest to you, to enhance our products, services and operations, and for other operational, legal and compliance purposes:
Identifier Information that can be used to identify you such as your name, address, zip code, telephone number, email address, gender, age, date of birth, and information about your automobile (such as your Vehicle Identification Number (“VIN”) and year). We may also collect your payment information such as credit card information and billing address when you buy products in our Stores and on our Website. However, your payment card information is passed securely to our payment card processor and is not stored by AutoZone. We may collect government-issued ID for certain types of transactions – but please provide government-issued ID information only if we ask you to. We will also collect your name, email address, telephone number, zip code and a password that you choose when you create an AutoZone Rewards account, or a “My Account” account within the Apps. We may also collect online identifiers, such as your IP address, when you browse our Websites or use our Apps.
Commercial information, such as products or services you purchased or considered purchasing, purchase history, products or services you like, reviews you submit, or where you shop.
Business Information for the AutoZone Pro Website & AutoZone Pro Mobile App. AutoZone Pro, its Website, App, and Services are business-to-business services provided to our commercial customers to help them meet their business needs. As such, much of the information that we collect from our AutoZone Pro customers relate to their business, including their business’ name, address, zip code, telephone number, email address, financial account information to facilitate transactions with AutoZone Pro, commercial vehicle information, and other information related to their business. Additionally, AutoZone Pro may need to collect information related to an individual’s role within the company to fulfill an order or inquiry with AutoZone Pro, such as the individual’s name, title, location, telephone number, email address, other contact information, information related to an “AutoZone Commercial” Account with the Websites, and other information. We will also collect your email address and a password that you choose when you request an “AutoZone Commercial” account with the Websites.
Device and Website Interaction Information related to online activities such as browsing history, search history, website pages viewed and visit duration, App usage, and other details about your website interactions including through use of what is now commonly known as “session replay” technologies, which may include data relating to, full Uniform Resource Locators (URLs), clickstream information to, through, and from our Websites (including date and time), services viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), or methods used to browse away from the page. We also collect device information, your IP address information, your browser or operating system information, login information, time zone setting, browser plug-in types and versions, mobile device type, or other information that relates to your interaction with our Websites or Apps. In some situations, this information may be used or combined in a way that identifies you, your company, or your position within your company. In those situations, such information will be treated like Personal Information, as required under applicable laws.
Geolocation data, including precise geolocation data if you allow our application to collect it.
Audio, electronic or visual information, such as audio or video recording when you call us or when you come to our stores (although we may not be able to associate such information with you), or through use of our interactive chat functions such as the “Chat Now!” feature.
Inferences or preferences we learn or infer about you from other information we have collected about you.
Statistical or aggregated information, meaning Information that does not directly or indirectly reveal your identity or otherwise relate to an identified individual or household. Statistical or aggregated information does not directly identify a specific person, but we may derive non-personal statistical or aggregated information from Personal Information. For example, we may aggregate Personal Information to calculate the percentage of users accessing a specific Website feature.
Personal Information Collected over the Last 12 Months: AutoZone has not collected any other types of Personal Information in connection with our Services over the last 12 months.
We do not knowingly collect or disclose Personal Information from children under the age of 16 without parental or guardian consent. If a child under the age of 16 has provided us with personally identifiable information, we ask that a parent or guardian contact us so that the information can be deleted.
We may collect additional information from employees or job candidates through job applications, benefits enrollment, and payroll or direct deposit enrollment. We maintain a separate collection notice and privacy policy for employees and job applicants, which are available here.
AutoZone collects different types of information about you from a number of sources and in a variety of ways, including information you provide to us, information we automatically collect, information we obtain from other sources, including third parties (specified below), and information we derive or infer about you.
Information You Provide To Us. You may choose to give us information about you when you interact with us, in our stores or online. Examples include:
- You may provide your contact information when you purchase or return a product, or use a coupon or a Reward
- You may give us information about you by filling in forms on our Websites or by corresponding with us by phone, email, through our interactive chat functions, such as the “Chat Now!” function, surveys, or otherwise. This includes information you provide when you create an account; register for or subscribe to a Service; fill in forms on our Website; engage with us via text messaging, place an order, search for a service; or request further services. This also includes details of transactions you carry out through our Websites or in stores, and the fulfillment of your orders
- You may be required to provide financial information before placing an order through our Websites. We may also ask you for information when you report a problem with our Websites
- For certain services we may require you to provide your name, email address or other contact information when you contact us with a question or comment
- If you establish an “AutoZone Rewards” account with us, we may require you to provide your name, an email address and telephone number, and create a password to create your account. For more information on AutoZone Rewards, please click here
- We will require you to provide your email address if you choose to sign up for our Duralast mailing list
- AutoZone Pro will chiefly collect Business Information to fulfill orders between AutoZone Pro and its commercial customers
- We will require you to provide your name, telephone number, zip code and other contact information when registering a warranty item
- Upload or share a photo, submit a request, submit information, or post other digital content through one of our websites, applications or via social media interactions on third-party websites including Facebook, Instagram, Snapchat, Twitter, YouTube, TikTok and Pinterest
Information We Obtain When You Use Our Services: We collect certain information from you through your use of our Services, such as App and Website usage data and other Device and Website Interaction Information. For example:
- in using our Websites and Apps, we may collect information about the device you use to log into, access, and use the Websites and Apps
- we may collect other information in relation to how you use our Websites, Apps, or other Services (for example, aggregate metrics on how often certain pages on our Websites or Apps are accessed and viewed)
- we may ask you to provide your location information when you use our Apps or Websites, to provide store locations in proximity as well as certain App features and Services. You may choose to disable location tracking; however, certain functions of the Websites and Apps not work properly if you do not share your location
- we may use other Device and Website Interaction Information such as aggregate data in relation to how you use our Websites, Apps, or other Services
- We may collect generic network information to assure the proper optimization for Website and App functionality
Information We Obtain from Third Party Sources: We may also obtain information about you from third parties who help us provide our Services to you. For example:
- we may obtain information about your order or product return from our order fulfillment and delivery partners
- we may also obtain some information from our Marketing Partners in order to inform you about products that we think you might be interested in
- we may obtain information that does not identify you directly, but which is used in a way that may transform the information into Personal Information. For instance, AutoZone may receive warranty or product recall information from a part manufacturer or distributor related to a product that you purchased from us. We may combine that information with your information in our national warranty database or other systems to provide related services to you
- we may receive information about you if you visit other websites employing our cookies or from third parties including, for example, business partners, subcontractors in technical, payment, and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies, or aggregators
- We may receive or obtain information about you or your use of the Services from third party sources, such as web hosting providers, analytics services, or advertising services. You may give us permission to access your information from services that third parties offer, such as social media networks. The information we receive or obtain from the third parties generally depends on your account or privacy settings with those third parties and the third parties’ privacy policies, and may include social sentiments, opinions feedback and interests. We do not control these third-party websites, and we encourage you to read the privacy policy of every website you visit
Information We Collect by Automated Means (Cookies & Tracking Data): The Websites and Apps may use third party products and services to gather anonymous traffic statistics using cookies and web beacons. A cookie is a small piece of information stored on your device that helps the Websites, Apps and multiple servers recognize you. AutoZone and its third-party business partners may also use other tracking technologies such as pixels, or transparent GIF files, for app and web site management and user tracking.
Some of the cookies we use are “strictly necessary” for the functionality of our Websites and Apps. Others improve the functionality of our Websites and Apps but are not strictly necessary. Some cookies help improve the performance of our Websites and Apps (such as by gathering analytic data), while others help provide targeted services to you (like ads that you may be interested in). Examples of cookies we use include:
- Session Cookies. We use Session Cookies to operate our Services. Session cookies are temporary and are automatically deleted once you close your Internet browser
- Preference Cookies. We use Preference Cookies to remember your preferences and various settings. Preference cookies are first party cookies that remain on your computer or device until you delete them, or they are otherwise removed upon expiration
- Third Party Cookies. AutoZone permits third-party business partners, advertisers and other companies to use cookies or other similar technologies on our Website. These companies may collect your information, track your behavior on our Website or Apps, and gather information about your use of our Apps, Websites, and other online services over time and across different services. Additionally, some companies may use information collected to deliver targeted ads on behalf of us or other companies, including on other apps, websites, or online services. We are not responsible for the functioning of cookies and other technologies used and placed by third parties on your device
- Pixel Tags, Web Beacons, and Transparent GIFs. Pixel tags and web beacons are tiny graphic images placed on Apps or Website pages or in our emails that allow us to determine whether you have performed a specific action. When you access these pages or open or click an email, the pixel tags and web beacons generate a notice of that action. These tools allow us to measure response to our communications and improve our web pages.
- Other Technologies. We collect many different types of information from other technologies to improve the quality of our Website and the Services we provide. For example, we may collect usage data and other information about the device you use to access our Apps and Websites, your operating system and/or mobile device type, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone where your device is located. We may record the IP address of the device you use to connect to the Internet
When it comes to how you want to use or allow cookies to be used on your devices, you are in the driver’s seat. You may set your browser or modify your device settings to block or refuse all cookies, to indicate when a cookie is being sent, or otherwise control what cookies your browser or mobile device accepts via your browser or mobile device settings. Additionally, you can choose to modify your settings and delete those cookies that are otherwise stored on your device. Please consult the instructions provided by your browser or mobile device manufacturer to find out how you can control the placement of and/or remove cookies or other technologies. Please note, however, that limiting or disabling the use of cookies and other technologies may impact or adversely affect your ability to perform certain transactions on, use certain functions of, and access certain content on our Website.
AutoZone transmits non-personally identifiable certain Device and Website Interaction Information about App and Website users to third parties for the purpose of analyzing cross-device engagement and targeted advertisements, including on other sites. To do this, AutoZone uses web beacons in conjunction with cookie data. AutoZone may also use third party companies to provide advertising services and/or to collect certain information when you visit and interact with the Websites and Apps. These third-party companies may collect and use Device and Website Interaction Information during your visit to the Apps and Websites and/or other websites in order to provide advertisements about goods and services likely to be of greater interest to you. These third-party companies may use cookies and other technologies to recognize your browser to collect and record information about your web surfing activity including your activities on the Websites and Apps. In addition to adjusting your browser or device’s cookie settings, you can also opt-out of having non-Personal Information or cookies or tracking technologies used to target ads to you by third parties. To opt out please: click here.
If you are a California, Colorado, Connecticut or Virginia resident, you may opt-out of the use of third-party cookies and tracking technologies used for targeted advertising by clicking here: Do Not Sell or Share My Personal Information.
Mobile Application Information Collection. Certain information is collected when you use our Apps, in addition to what may be collected when you use our Websites. For instance:
- Device Information and Settings: We may collect your device ID and may ask you to provide your precise location information when you use our Apps or Websites, to provide store locations in proximity as well as certain App features and Services. You may choose to disable location tracking; however, certain functions of the Websites and Apps not work properly if you do not share your location
- Camera, Photos, and Media Files: As part of your experience, you can upload photos and images from your device to the Apps. In order to do so, the Apps may need to access or modify your camera, your photo gallery, or other parts of your device containing media files
AutoZone collects, processes, and uses your information to provide the Services that AutoZone makes available to you. We therefore collect your information for a variety of business reasons, including:
To respond to you and provide you with goods and services you request
- Fulfilling orders, ensuring proper delivery, or providing services (such as delivering an electronic copy of your receipt)
- Administering your participation in a contest, sweepstakes, or other promotion or sending you prizes you might have won
- Registering you for a particular website, loyalty program, or extended warranty service, or providing you with information regarding such programs or services
- Processing a return (to learn more about our Returns Policy, click here)
- Responding to a product or service review
- To perform a contract with you – including processing and fulfilling your AutoZone orders at our Website, Apps or at any of our Stores, and honoring your warranty
- When you have otherwise given us permission to do so – for example, when you sign up for the Duralast mailing list or for a “My Account” or an “AutoZone Commercial” account and choose to receive special offers, promotions, news, surveys, and correspondence from AutoZone, AutoZone.com, AutoZone Pro, and AutoZone Rewards
To facilitate our business and operational purposes in relation to the Services that we provide to you
- Undertaking tasks related to the operations of our Services including our Websites and Apps, including the placement of ads and/or providing customized content to our users
- Maintenance and improvement of our Services, including the Websites and Apps
- Detecting security incidents
- Debugging and repairing errors that impair the functionality of our Websites, Apps, or other Services
For security and asset protection purposes
- In-store, parking lot, and facilities cameras track store traffic, stock, and vehicles (in jurisdictions where permitted)
- Mitigating credit losses
- Confirming the identity of our customers who rent trucks or certain types of tools or equipment.
- Retrieving unreturned tools or other equipment
- Processing and tracking returns
- Detecting and preventing fraud and malicious activities on our digital offerings and in your accounts
The collection is otherwise related to providing our Services to you
- To allow you to participate in interactive features of our Services, like our online “Chat Now!” function
- To provide customer support to you and our other members, customers, and visitors
- To gather analysis or valuable information so that we can improve our Services
- To monitor the usage of our Services
- To detect, prevent and address technical issues
- To help you find nearby AutoZone Store locations
For our marketing
- To provide you with news (for instance, via a newsletter), special offers, marketing or promotional materials, and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired, or which we believe may be of interest to you, unless you have opted not to receive such information. You may opt out of receiving any, or all, of these communications from us by contacting us at the contact information listed below, or by following the “unsubscribe” links in such email messages.
- To provide customized content to you on the Websites and Apps, and email messages we send you in connection with your use of the Websites and Apps, such as advertisements that may be selected for you based on your geographic location, interests, preferences, and purchase history
- We may also use Cookies and Tracking Data to:
- personalize our services, such as remembering your information so that you will not have to re-enter it during your visit or the next time you visit the Websites or Apps;
- provide customized third-party advertisements, content, and information;
- monitor and analyze our effectiveness and third-party marketing activities;
- monitor aggregate usage metrics such as total number of visitors, pages viewed, etc.; and
- track your entries, submissions, and status in any promotions or other activities.
For other uses we may disclose to you
- We may also use information for purposes disclosed to you at the point of collection, as authorized by you, or as otherwise permitted or required by law
Why we disclose your information: We may share your Personal Information for our business purposes and as legally required or permitted by law. Examples include:
With Service Providers who provide services on our behalf
- Order fulfillment – for instance, we will share your name, company name, and address with our product suppliers and shipment providers
- Providers of security and payment services
- Shipping and mailing vendors
- Customer experience enhancements
- Providers of digital analytics services
- Providers supporting our AutoZone Rewards and other customer loyalty programs
- Vendors supporting AutoZone Gift Cards or AutoZone Merchandise Credits
- Third parties that help us communicate with you
- We might also share information with the vendors and manufacturers of our products and services for warranty management or to respond to your reviews and questions
With Marketing Partners
- To manage and deliver advertising, including by placing ads on the Websites and Apps
- To measure the effectiveness of our advertising campaigns
- To identify the ads you have already seen, so that you don’t have to see the same ads too many times
- To better understand your preferences and interests
For Security and fraud prevention
- To investigate, protect against and help prosecute individuals responsible for malicious, deceptive, fraudulent, or illegal activity involving or affecting AutoZone, our Services, and/or our customers
- Disclosures to law enforcement, prosecutors, and other entities to investigate potential criminal activity and other civil violations
If we think we are legally required
- To comply with applicable laws, in response to a lawful and enforceable request by a law enforcement, judicial, or other public authority, or in connection with an applicable legal obligation
AutoZone also collects, stores, and uses aggregate data that does not contain Personal Information, such as demographics or statistical information. This aggregate data may be shared with and used by third parties to help AutoZone and its suppliers better understand and serve our customers.
Categories of Personal Information Recipients
We share or otherwise disclose Personal Information with the following categories of recipients, which are granted access to your information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Service / Fulfillment Providers: We employ third party fulfillment, shipment, transportation, and/or delivery providers, companies, individuals, and agents under contract with AutoZone to facilitate and help us provide our Services to you (“Service Providers”). Such Service Providers perform tasks or functions on our behalf, provide fulfillment and other services, or assist us in analyzing how our Services are used or delivered. For instance, we will share your name and address with product suppliers and delivery companies as necessary to fulfill your orders with AutoZone. We pass on the payment card information that you provide to use either in store or online with our payment card processors to fulfill your order. We share your account information with those providers that help us manage our AutoZone Rewards and other customer loyalty programs. We also disclose information to our database and cloud storage providers that help us maintain our Website and other systems
- Other AutoZone Entities: We may share or disclose your information to other entities affiliated with AutoZone (e.g., ALLDATA, AutoZone Mexico)
- Marketing Partners: We may also from time to time provide your information to our Marketing Partners to help us provide information about our Services to you, including promotions or coupons we think you may be interested in. Often this information is masked in such a way that it does not directly identify you; however, we may share your Personal Information with such Marketing Partners on occasion.
Categories of Personal Information Disclosed for AutoZone Pro Business Purposes
AutoZone Pro is a business-to-business service for our commercial customers, and not for individual customers. Therefore, the majority of information shared is your Business Information or Device and Website Interaction Information as it relates to your role within your company. Additionally, we may share your Personal Information related to our business purposes outlined above. Most importantly, we need to share your name, your address, your payment information, the items you have requested to purchase, and any other information related your product order with those Fulfillment Providers necessary to complete your order (such as our payment card processor, and our shipment, transportation, and/or delivery providers). We may at times need to share certain Device and Website Interaction Information, such as your IP address and/or browser information, in relation to maintaining our Website, providing you with advertisement or other marketing or providing other Services. At times such Business Information or Device and Website Interaction Information may be used in a manner that may reasonably identify or be linked to you and qualify as Personal Information.
Categories of Personal Information Sold
AutoZone is not in the business of selling its customers’ Personal Information to others. AutoZone does not sell, rent or lease its customers’ Business Information or Personal Information to third parties for monetary consideration. As described in the Cookies & Tracking Data section above, third party cookies and other tracking technologies may be deployed on our Website to collect Device and Website Interaction Information. You may opt-out of the use of third-party cookies and tracking technologies for the purposes of targeted advertising using the methods provided in the Your Cookies and Tracking Data Choices section. AutoZone does not sell the Personal information of minors under 16 years of age.
Please note that a “sale” of Personal Information does not include those instances when such information is part of a merger, acquisition, or other transaction involving all or part of our business. If we sell all or part of our business or make a sale or transfer of assets or are otherwise involved in a merger or other business transaction, we may transfer your Personal Information to a third party as part of that transaction. If such transaction materially affects the manner in which your Personal Information is processed, we will notify you of such change prior to its implementation.
In accordance with our document retention policy, AutoZone will retain your information only for so long as is necessary for the purposes set out in this policy, for as long as your account is active (i.e., for the lifetime of your AutoZone Rewards member account), or as needed to provide certain Services to you. If you no longer want AutoZone to use your information to provide Services to you, you may close your account. AutoZone will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, enforce our agreements, and as otherwise described in this policy. We also may retain log files for internal analysis purposes. These log files are generally retained for a brief period of time, except in cases where they are used for Website safety and security, to improve Website functionality, or we are legally obligated to retain them for longer time periods.
AutoZone’s Services are offered and available to individuals in the United States of America. While our Websites and Apps are available for anyone who is interested in AutoZone, Duralast Parts and AutoZone Pro, we do not sell or make available any products, goods, or other services to individuals outside of the United States, including the European Union. Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Information, to United States and process it there. If you are located in the European Union, you should be aware that U.S. data protection laws are not deemed to be as adequate as those in the European Union. Your submission of such information represents your agreement to that transfer.
The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information from loss, misuse, and unauthorized access, alteration, disclosure, and destruction, we cannot guarantee its absolute security. By using or Websites, Apps, and Services, you acknowledge that there are data security and privacy limitations inherent to the use of the Internet, and that the security, integrity, and privacy of any and all information exchanged between you and AutoZone, or between you and other related entities, cannot be guaranteed. We cannot ensure or warrant the security of any information you transmit to us or that we store, and you do so at your own risk.
We use third-party payment processors to process any transactions you make with AutoZone, including via our Websites and Apps. The processing of those transactions is governed by the payment processors’ privacy statement and security practices. AutoZone is not responsible for the third-party payment processors’ data security practices.
We do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser. We may track consumers’ online activities over time and across third-party Web sites or online services. As we mentioned above, you can modify your browser’s settings to change its acceptance of tracking technologies.
Third parties may collect data that relates to you. We cannot control third parties’ responses to do-not-track signals or other such mechanisms. Third parties’ use of data relating to you and responsiveness to do-not-track signals is governed by their respective privacy policies.
California, Colorado, Connecticut and Virginia residents are afforded certain rights related to their information under state law. AutoZone informs you that, where applicable under relevant law, individuals may be entitled to the following:
- Right to Know (Access / Disclosure): to have access to your Personal Information upon simple request – that is, you may receive a copy of such data upon receipt of a verifiable request, along with other information related to the collection or processing.
- Right to Disclosure of Direct Marketers: to have knowledge of and access to, upon simple request, and free of charge, the categories and names of addresses of third parties that have received Personal Information for direct marketing purposes. Please see the “Direct Marketers Disclosure” section below for more information.
- Collecting, Selling, Sharing, or Disclosing Personal Information: upon receipt of a verifiable request, to obtain a list of:
- The specific pieces of your Personal Information AutoZone holds;
- The categories of Personal Information collected about you, sold to third parties, or disclosed to third parties for business purposes;
- The categories of Personal Information shared or sold within the last 12 months;
- The categories of sources from which Personal Information is collected;
- The business or commercial purpose for collecting or selling Personal Information; and
- The categories of third parties with whom Personal Information is shared, sold, or disclosed for a business purpose.
- Right to Opt-Out of the Sale and Sharing of Personal Information: You may have the right to opt-out of the sale or sharing of Personal Information under certain circumstances. As noted elsewhere, however, other than through the use of cookies and tracking technologies, AutoZone does not sell individuals’ Personal Information
- To opt-out of the sharing of Personal Information through cookies and tracking technologies, click here
- Right to Request Deletion: to obtain the deletion of your Personal Information in the situations set forth by applicable data protection law and upon receipt of a verifiable request. In complying with your request to delete AutoZone will notify third parties who may have received your Personal Information subject to certain legal exceptions
- Right to Correct Inaccurate Information: to request correction of inaccurate Personal Information, taking into account the nature of the Personal Information and the purposes of the Personal Information is processed. We will use commercially reasonable efforts to correct this information
- Right to Data Portability: to have your Personal Information directly transferred by us to a third-party processor of your choice (where technically feasible; may be limited to situations when processing is based on your consent)
- Right to Limit Use of Sensitive Personal Information: you have the right to request that AutoZone limit the use of your sensitive information to fulfill a specified purpose (i.e., to provide ordered goods or services)
- Right to Non-Discrimination. As defined under relevant law, you have a right to non-discrimination in the Services or quality of Services you receive from us for exercising your rights
Please contact us at the information in “Contact Us” Section below in relation to exercising these rights. Note that we will ask you to verify your identity before responding to such requests
Our AutoZone Rewards Program (“Program”) provides you (“Rewards Member”) with Rewards for your eligible in-store and online purchases. AutoZone Rewards is a free program that helps you get more for buying what you need. After every 5 purchases of $20 or more, Rewards Members earn a $20 merchandise credit (“20 Rewards Dollars”), as well as access to exclusive offers, coupons and discounts. AutoZone may also, at our sole discretion, provide additional bonus credits in connection with certain transactions and/or promotions. You can view the full Terms and Conditions of the Program by clicking here.
We also may provide coupons or discounts for our products and services in exchange for your enrollment in email updates, newsletter delivery, contests, or similar services we provide to communicate with you (collectively, “Coupons”).
The Program is available to Rewards Members for each in-store transaction, online transaction, and buy online pick up in store (“BOPUS”) transaction of $20 or more. The Program is subject to termination at any time at our sole discretion.
Categories of Personal Information collected through the Program:
- Identifiers such as name, email, telephone number, zip code
- Customer Accounts/Commercial Information such as shopping history, credits/Rewards earned and redeemed, preferred AutoZone store
- Internet/Network Activity such as IP address, activity logs, browsing history
- Geolocation Data
- Inferences drawn from one or more of the above, including a consumer’s shopping history, that reflects a consumer’s shopping preferences
Coupons state the specific terms of the financial incentive or price discount, including the Personal Information requested to participate. For example, we may provide a 10% discount for first time subscribers to our emails and we may provide this discount to those individuals who enter their email address.
For the Program, you may opt-in by registering for an account in-store, online or on the mobile app. For Coupons, you may opt-in to the terms by entering the Personal Information requested.
Rewards Members may opt-out of the Program at any time. You may cancel participation in the Program and/or request not to be communicated with by: (1) mail by notifying the Program Administrator at AutoZone Rewards, 123 S. Front Street, Memphis, TN 38103, (2) email to CustomerCare@AutoZoneRewards.com, or (3) calling Customer Service at 1-800-741-9179.
For Coupons, if you ever wish to withdraw from the financial incentive or price or service difference, you may submit a request by visiting: http://dsar.autozone.com. If you opt out, we will not reduce the value of any Coupons or other financial incentives you previously received from us.
Each financial incentive or price or service difference related to collection of consumer Personal Information is based upon our reasonable determination of the estimated value to AutoZone of this data, which takes into consideration, without limitation, estimates regarding the anticipated revenue and incremental sales generated from the data, the anticipated expenses incurred in the collection, storage, and use of the data in the operation of our business, and other relevant factors related to the estimated value of such information to our business, as permitted under the California Consumer Privacy Act.
If you are a California resident, you have the right to request information from us regarding the manner in which we share certain categories of Personal Information with third parties for their direct marketing purposes, in addition to the rights set forth above. Under California law, you have the right to send us a request at the designated address listed below to receive the following information:
- The categories of information we disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year;
- The names and addresses of the third parties that received the information; and
- If the nature of the third party’s business cannot be determined from their name, examples of the products or services marketed.
To make such a request, please provide sufficient information for us to determine if this applies to you and attest to the fact that you are a California resident. Please also provide a current California address for our response. You may make this request in writing to us at the below address. Any such request must include “California Privacy Rights Request” in the first line of the description, and include your name, street address, city, state and ZIP code. Please note that we are only required to respond to one request per customer each year, and we are not required to respond to requests made by means other than through the address or toll-free number provided for this purpose below.
Note that responsive information may be provided in a standardized format that is not specific to you.
While AutoZone encourages you to take advantage of the personalized Services on the Websites, you can use most of AutoZone’s online Services without registering your information with AutoZone. If you sign up for the Duralast mailing list, you can unsubscribe at any time by clicking “unsubscribe” in the Duralast emails sent to your email address. You can change your information at any time by editing your profile. You may opt out of receiving promotional marketing communications from AutoZone at AutoZoneRewards.com, by calling 1-800-741-9179, or by mailing a letter to the address shown below:
P.O. Box 664
Memphis, TN 38101
AutoZone’s Websites and Apps may include links to other web sites or services that are not operated by us. Please note that this Privacy Policy does not apply to those third-party websites that may be linked to our Websites and Apps. This Privacy Policy does not govern the practices of third parties, including our partners, third party service providers, and/or advertisers, even when those services are branded as, or provided on behalf of, AutoZone. AutoZone is not responsible for and does not control the security or privacy of those sites. AutoZone encourages you to visit the privacy notices governing those sites.
All of our Services, including our Websites and Apps, are intended for adult audiences, and are not meant to address anyone under the age of 16 (“Children”). As such, Children under 16 may not use our Websites or Apps. If you are under 16, do not attempt to register for or use any of our Services, including our Websites and Apps, and do not provide us any Personal Information about yourself.
We do not knowingly collect Personal Information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has violated this Privacy Policy and provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we will take steps to remove that information from our servers.
From time to time, AutoZone may modify this Privacy Policy. AutoZone will notify you of any material changes to its Privacy Policy by posting those changes on this page and updating the Privacy Policy modification date above. AutoZone encourages you periodically to check back to this page for any updates.
As mentioned above, certain state residents have certain rights to access, delete, or otherwise control the use, collection, and/or disclosure of their information. AutoZone will respond to an individual’s “verifiable request” to exercise his or her rights under such laws – that is, where AutoZone has received a request purporting to be from a particular individual, and AutoZone has been able to verify the individual’s identity. The need to verify an individual’s identity is critical to protecting your information and ensuring that your information is not shared with anyone pretending to be you or someone who is not authorized to act as your agent on your behalf.
You may submit a verifiable request via our website or toll-free number listed in the “Exercising Your State Law Privacy Rights” section below or as otherwise provided on our Websites and Apps (if such means are available). AutoZone will ask you to provide information about yourself so that we can verify your identity as part of this process. This information may include your name, your address, your account information, and any other information deemed necessary by AutoZone to reasonably verify your identity, to ensure that your information is not shared with anyone impersonating you. Once we have verified your identity, we will work to fulfill your request in a timely manner. Please note there may be some situations in which we are unable to fulfill your request, such as if we cannot find any information about you within your systems. Additionally, we may not be able to honor a deletion request in some situations, such as if your information is necessary to fulfill your order with us or meet a legal obligation. We will inform you whether we can fulfill your rights request.
We may ask for additional information if we have difficulty confirming your identity. We will not share your information or honor other requests in those situations in which we are unable to verify your identity.
Under California law a consumer can appoint an “authorized agent” to make certain verifiable requests upon their behalf, such as the right to know what information we collect about the consumer or to request deletion of the consumer’s information. Because the security and privacy of your information is paramount, we will ask that you identify and provide permission in writing for such persons to act as your authorized agent and exercise your applicable rights under California law in such situations. This may require us to contact you directly and alert you that an individual has claimed to be your agent and is attempting to access or delete your information. We will also independently verify your identity to ensure that an unauthorized person is not attempting to impersonate you and exercise your rights without authorization. We will not share your information or honor any other requests in those situations where you cannot or do not grant permission in writing for an identified authorized agent to act on your behalf, or where we cannot independently verify your identity.
If you have questions about this Privacy Policy, the practices of this site or your dealings with this site, or would like to exercise your privacy rights, please contact AutoZone:
- By Website: http://dsar.autozone.com
- By telephone: (866) 246-5230
If AutoZone denies a data subject request, Colorado, Connecticut and Virginia residents may, within a reasonable time of receiving AutoZone’s response to a request, submit an appeal of the decision. To appeal a request denial, please contact us at privacy@autozone.com.
Individuals with disabilities who are unable to usefully access our privacy statement online may contact us at the above-listed contact information to inquire how they can obtain a copy of our Privacy Policy in another, more easily readable format.
WARRANTIES
When you purchase a part – online or at one of AutoZone’s retail stores – covered by AutoZone warranty, your warranty information is automatically entered into AutoZone’s national warranty database. If you need to return a part under warranty, please take it to any AutoZone store.
To learn more about specific warranties, select one of the links below:
If a part fails during the warranty period shown on your receipt, bring the part to an AutoZone store and you will receive a replacement or refund. Warranty excludes damage caused by misuse, abuse, other faulty parts, improper installation or off-road, commercial or marine use. Warranties on replacement parts cover the unused portion of the original warranty or 90 days, whichever is longer. Warranties expire when you sell your vehicle.
This limited warranty represents the total liability of AutoZone, for any part or product. AutoZone makes no other warranties, express or implied, including the implied warranties of merchantability or fitness for a particular purpose. AutoZone shall not be liable for any indirect, special, incidental, or consequential damages.
Some states do not allow limitations on how long an implied warranty lasts, or exclusion or limitation on incidental or consequential damages, so the above limitations may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
All of AutoZone’s parts, except those mentioned above, are covered by our Limited Warranty. The length of AutoZone’s Limited Warranty varies with each part. To determine the length of the Warranty on your part, please look-up or search for and is listed with the product description
| Battery Type | Free Replacement Period |
|---|---|
| Platinum | 3 years/36 months |
| Duralast Gold | 3 years/36 months |
| Duralast | 2 years/24 months |
| Valucraft | 1 year/12 months |
| Econocraft | 90 days |
| Optima Yellow/Red Top | |
| Part Nos: | |
| D31A | 2 years/24 months |
| D31T | 2 years/24 months |
| All other Part Nos: | 3 years/36 months |
| Odyssey | |
| Part Nos: | |
| 78-PC1500 | 4 years/48 months |
| 65-PC1750T | 4 years/48 months |
| 31M-PC2150T-M | 4 years/48 months |
| All other Part Nos: | 3 years/36 months |
| Battery Type | Free Replacement Period |
|---|---|
| Duralast Heavy Duty | 1 year/12 months |
| Non-branded and Heavy Duty | 1 year/12 months |
| Duralast Gold L&G Utility | 90 days |
| Duralast L&G Utility | 90 days |
| Valucraft L&G Utility | 30 days |
| Duralast Golf Cart | 90 days |
| Optima Blue Top (Marine) | 2 years/24 months |
| Duralast Marine/RV | 1 year/12 months |
| Duralast Marine Starting | 1 year/12 months |
| Duralast Power Sport | 3 months |
| Duralast Gold Power Sport | 6 months |
| Odyssey Power Sport | 2 years/24 months |
| NOCO Lithium Power Sport | 5 years/60 months |
This warranty lasts from the day you buy the battery to the end of the warranty period on your receipt. This warranty expires when you sell or transfer your vehicle. If the battery is found defective during the free replacement period on your receipt, bring the battery to any AutoZone store and you will receive a free replacement. If a battery is found defective after the free replacement period but before the end of the warranty period on your receipt, a credit towards the purchase of a new battery shall be made upon its return to any AutoZone store. If applicable, the credit is calculated as follows: (Remaining Warranty Months / Total Warranty Months) x Original Price
This warranty excludes failure due to improper installation, other faulty parts, low fluid levels, abuse, off-road or stationary power unit usage. This warranty does not apply to non-marine batteries used in marine applications.
This limited warranty represents the total liability of AutoZone for any battery. all other warranties implied by law applicable to the battery shall be limited to the warranty period stated on this receipt. AutoZone makes no other warranties, express or implied, including the implied warranties of merchant ability or fitness for a particular purpose. AutoZone shall not be liable for any indirect, special, incidental, or consequential damages.
Some states do not allow limitations on how long an implied warranty lasts, or exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
RETURN POLICY
How to return a product purchased at an AutoZone Store:
To return a product to an AutoZone store, bring back an item in its original condition and packaging, with receipt, within 90 days of the purchase date to request a refund. Return a defective item within the warranty period. Requests for refunds may be denied if the item has been used or installed.
AutoZone reserves the right to require a valid government-issued photo ID for all returns that will be recorded at the time of the return. Information from your ID will be retained in a company-wide database of customer return activity. AutoZone accepts the following IDs for returns: U.S. or Canadian Driver’s License, U.S. State ID, Canadian Province ID, U.S. Military ID, Mexican Voter Registration Card, Passport, and U.S. Laser Visa.
If you are returning an item(s) and you no longer have the receipt(s), contact AutoZone Customer Support at 800.288.6966 to request the transaction information for your order. The customer service representative will also explain the process for returning your item(s) to the nearest AutoZone store.
AUTOZONE RESERVES THE RIGHT TO LIMIT RETURNS AND EXCHANGES REGARDLESS OF RECEIPT.
Product Return to an AutoZone store
To return a product to an AutoZone store, simply take the product, in its original packaging and/or box, to the store of your choice along with your receipt. You must drain all fluids, if any, from the product before returning it.* It’s recommended that you take the credit card used to purchase the product so the store can credit your card for the price of the product. If you do not have the credit card, or you purchased with PayPal or another digital payment method, simply present your receipt and the product, and the store will reimburse your account.
All returns to an AutoZone store are subject to the Store Return Policy, and not all products are eligible for returns. For instance, all sales of customized items are final, and not eligible for returns.
Product Return by Mail
To return a product AutoZone shipped to you by mail, fill out the Return Form (found in Section B of your Shipping Invoice) and include it with the product in its original packaging and/or box. Before packing be sure to first drain all fluids, if any, from the product.*
You will be reimbursed for shipping costs only if AutoZone made a shipping error or if the product was defective when shipped by AutoZone. Please complete the “Return Reasons Code” section of this form and refer to the Customer Care Center number provided to make shipping arrangements.
If you are shipping from a location within the United States, and if either (i) AutoZone made a shipping error or (ii) the product was defective when shipped from AutoZone’s Fulfillment Center, AutoZone will provide you with a prepaid return shipping label. Simply place the shipping label on the outside of the box and drop off the package at a shipping facility of your choice.
If you are shipping from an overseas location or a U.S. Territory and if either (i) AutoZone made a shipping error or (ii) the product was defective when shipped from AutoZone’s Fulfillment Center, AutoZone will reimburse your return shipping cost by issuing a check for the shipping dollar amount as it appears on the carrier’s pre-printed label. Simply enclose the carrier’s pre-printed label indicating the amount of the shipping charge when you return the item.
AutoZone recommends that you return the product to the AutoZone Fulfillment Center using a carrier that provides package tracking services to ensure your product gets back to AutoZone safely and quickly. If product is return-eligible, your credit card will be credited for the full price of the product, but your shipping charges will not be reimbursed.
Whether purchased online or in-store, all gift card sales are final and gift cards cannot be returned.
NOT ALL PRODUCTS ARE ELIGIBLE FOR RETURNS. ALL SALES OF CUSTOMIZED ITEMS ARE FINAL AND NOT ELIGIBLE FOR RETURNS. IN ALL CASES, YOU ARE RESPONSIBLE FOR VERIFYING AND COMPLYING WITH PROPER SHIPPING REQUIREMENTS OF YOUR SELECTED CARRIER.
What is a core?
When a vehicle is repaired, the old or failed part that was replaced is called a core. These cores are then remanufactured (recycled) by companies to original equipment specifications. Remanufacturing is the process of taking used parts, completely disassembling and thoroughly cleaning them, replacing the faulty and/or worn components with original quality components, and restoring them to their original function. The testing and procedures are the same as the original equipment manufacturers.
Your shipment or other return of any core or other product to AutoZone or AutoZone.com is considered a transfer of ownership, and AutoZone will be unable to return the core or other product to you.
Core Return to an AutoZone store
To return a core to an AutoZone store, simply take the product, in its original packaging and/or box, to the store of your choice along with your receipt. You must drain all fluids, if any, from the product before returning it.*
AutoZone recommends that you take the credit card used to purchase the new product so the store can credit your card for the value of the core, assuming the core passes inspection. If you do not have the credit card, or you purchased the product with PayPal or another payment method, simply present your receipt, and upon the core passing the inspection, the store will reimburse your account for the value of the returned core.
If the core does not pass inspection, you will not be reimbursed for it and the core will be returned to you.
Core Return by Mail
To return a core to AutoZone by mail, first drain all fluids, if any, from the product.* Then fill out the Return Form (found in Section B of your Shipping Invoice) and include it along with the core in the original packaging and/or box in which it was received.
To mail the core, simply place the return shipping label on the outside of the box and drop off the package at a shipping facility of your choice. You are responsible for verifying and complying with proper shipping requirements of your selected carrier.
Please note when returning a core, you will not be reimbursed for shipping costs incurred in shipping the core to AutoZone.
Assuming the core passes inspection, the credit card you used to purchase the new product will be credited in the amount of the core’s value as indicated by the inspection. If you do not have the credit card, or you purchased with PayPal or another payment method, simply enclose a copy of your receipt and the product, and AutoZone will credit your account in the amount of the value of the core. If the core does not pass inspection, you will not be reimbursed for it.
*Please recycle or properly dispose of fluids drained from the returned part. The parts must be free of all flammable and hazardous fluids before shipment. Many AutoZone stores have a free recycling program. If you do not live near an AutoZone store, or the AutoZone in your area does not have a recycling program, contact your local recycling agency for instructions on proper disposal.
SECURE SHOPPING
USING GIFT CARDS/MERCHANDISE CREDIT
PRICING AND INVOICES
AutoZone does not represent or warrant that pricing or invoices on any of the web sites are accurate, complete, reliable, current, error-free, subject to correction. AutoZone is not responsible for typographical errors or omissions relating to pricing, your account invoices, text, or photography.
You acknowledge by accessing any of the web sites that the pricing may not be accurate and that you need to contact your AutoZone commercial representative or retail store manager, as applicable, for correct pricing. You further acknowledge by accessing any of the web sites that your account invoices may not be accurate and that you need to contact your AutoZone commercial representative or retail store manager, as applicable, for correct account information.
SAME DAY DELIVERY
Products that are eligible for Same Day Delivery eligible based on your current address will show “Same Day Delivery Eligible”.
Same Day Delivery will be offered on eligible products across select markets. Same Day Delivery availability may change based on the actual address to which the product(s) will be shipped. The delivery address should be within 25 miles from the preferred store in order to avail this service. SDD is not available for PO Box, APO/FPO/DPO or US Territory addresses. Delivery address scans may at times be inaccurate.
If AutoZone provides a guaranteed Same Day Delivery date/time and misses the delivery date, customer’s shipping fees for the expedited delivery time will be refunded. This is AutoZone’s sole and exclusive liability for missing a delivery date. AutoZone will not be liable for any indirect, consequential or special damages, including, but not limited to, loss profits, due to a delayed delivery date.
Guaranteed Same Day Delivery is not applicable in the event there are unforeseen circumstances outside of AutoZone’s control, including, but not limited to, strikes, vehicle breakdowns, natural disasters, or severe storms.
The following requirements must be met to qualify for SDD and related guaranty:
- The shipping option selected during Checkout must be the Same Day Delivery option.
- The product is shipped to an eligible address.
- The order is placed before the cut off time listed in your cart or on Checkout.
- Your payment has been successfully processed.
AutoZone may share your order information including but not limited to, your name, email address, phone number, address and order information with 3rd party delivery partners as part of order fulfillment. For more information please see our privacy policy.
Delivery requirements are met in the event of an attempted delivery on or before the guaranteed delivery date or if the carrier offers a delivery appointment on or before the guaranteed delivery date.
Same Day Delivery is available during the days when the local AutoZone store is open and offering same day delivery. There will be limited availability on certain holidays and high-volume shopping days, including, but not limited to, Black Friday.
In the event an item needs to be returned, you may do so at your local AutoZone store. If you do not have an AutoZone store near you, please call 1-800-AUTOZONE (1-800-288-6966) and a Customer Service representative will assist you with instructions and/or a shipping label for returning the items to AutoZone. Items ordered through same day delivery cannot be cancelled on the website (AutoZone.com).
In the event an item is unavailable to ship immediately or out of stock when ordered, your same day delivery order may be cancelled and payment refunded.
All other AutoZone standard shipping terms apply. Customer is solely responsible for payment of all charges, duties, fees and taxes on freight orders, international orders or otherwise incurred. These offers exclude shipment of gift cards and enhanced shipping options, such as next-day air, second day air, freight (freight may apply to overweight/oversized items) or international orders. These offers are limited to in-stock items and items offered for sale exclusively through AutoZone’s VDP, or special order program. Visit our shipping FAQ for more information on shipping. AutoZone.com reserves the right to end this offer at any time without notice.
NEXT DAY DELIVERY
Products that are eligible for NDD based on your current address will display a badge showing “NEXT DAY DELIVERY ELIGIBLE”.
NDD will be offered on eligible products across select markets. NDD availability may change based on the actual address to which the product(s) will be shipped.
NDD is not available for PO Box, APO/FPO/DPO or US Territory addresses. AutoZone’s NDD program is separate from ShopRunner (Free Two-Day Delivery) delivery. If you’re signed in to ShopRunner, you will not be able to participate in the NDD program.
If AutoZone provides a guaranteed NDD date and misses the delivery date, customer’s shipping fees for the expedited delivery time will be refunded. This is AutoZone’s sole and exclusive liability for missing a delivery date. AutoZone will not be liable for any indirect, consequential or special damages, including, but not limited to, loss profits, due to a delayed delivery date.
Guaranteed NDD dates are not applicable in the event there are unforeseen circumstances outside of AutoZone’s control, including, but not limited to, strikes, natural disasters, or severe storms.
The following requirements must be met to qualify for NDD and related guaranty:
- The shipping option selected on the order summary page must be next day delivery.
- The product is shipped to an eligible address.
- The order is placed before the cut off time listed in your cart or on the order summary page.
- Your payment has been successfully processed.
Delivery scans may at times be inaccurate.
Delivery requirements are met in the event of an attempted delivery on or before the guaranteed delivery date or if the carrier offers a delivery appointment on or before the guaranteed delivery date.
NDD is available Monday-Friday, when offered. There will be limited availability on certain holidays and high-volume shopping days, including, but not limited to, Black Friday.
In the event an item needs to be returned, you may do so at your local AutoZone store. If you do not have an AutoZone store near you, please call 1-800-AUTOZONE (1-800-288-6966) and a Customer Service representative will assist you with instructions and/or a shipping label for returning the items to AutoZone.
Canceling items, combining orders, changing item quantity, or changing your shipping address or shipping options after you place the order might affect your eligibility for NDD.
In the event an item is unavailable to ship immediately or out of stock when ordered, the shipping time starts when the item ships.
All other AutoZone standard shipping terms apply. Customer is solely responsible for payment of all charges, duties, fees and taxes on freight orders, international orders or otherwise incurred. These offers exclude shipment of gift cards and enhanced shipping options, such as next-day air, second day air, freight (freight may apply to overweight/oversized items) or international orders. These offers are limited to in-stock items and items offered for sale exclusively through AutoZone’s VDP, or special order program. Visit our shipping FAQ for more information on shipping. AutoZone.com reserves the right to end this offer at any time without notice.
FREE SHIPPING
SMS TERMS AND CONDITIONS
AZ Promos are autodialed SMS messages that are sent to opted-in users that contain promotional alerts for AutoZone customers. After an initial confirmation SMS message, users receive up to 4 SMS messages per week.
ShopAZ are autodialed SMS messages that are sent to opted-in users that contain promotional alerts for AutoZone customers. After an initial confirmation SMS message, users will receive SMS messages after making an AutoZone purchase or receiving select in-store services.
Sign up for AZ Promos by texting “AUTO” to 67135 . By signing up, you consent to receive up to 4 autodialed promotional text messages per week to the telephone number or device you texted “AUTO” from. The service is a recurring message program. Consent is not required for purchase.
Sign up for ShopAZ by texting “AUTO” to 70411 . By signing up, you consent to receive autodialed transactional and in-store service text messages to the telephone number or device you texted “AUTO” from. This messaging service program only sends messages after customer purchases and select in-store services. Consent is not required for purchase.
To stop receiving all AZ Promos messages, simply text STOP to the short code 67135 Once your telephone number is removed from our system, you will receive a final confirmation message and no further AutoZone Promo Alert messages will be sent to your cell phone or mobile device.
To stop receiving all ShopAZ messages, simply text STOP to the short code 70411 . Once your telephone number is removed from our system, you will receive a final confirmation message and no further AutoZone Promo Alert messages will be sent to your cell phone or mobile device.
STOP: At any time, you can text STOP to the short code 67135 to prevent you from receiving any future AZ Promo messages. At any time, you can text STOP to the short code 70411 to prevent you from receiving any future ShopAZ messages. Then follow the confirmation message(s) described above in the “What if I don’t want to receive any more messages?” section.
HELP: At any time, you can text HELP to the short code 67135. Texting HELP will return a message such as the following:
AutoZone Promo Alerts: For info Visit http://bit.ly/2afFdYn or call 800-288-6966. 4 msgs/wk. Reply STOP to cancel. Msg&Data Rates May Apply.
At any time, you can also text HELP to the short code 70411. Texting HELP will return a message such as the following:
ShopAZ Alerts: For info Visit http://bit.ly/2afFdYn or call 800-288-6966. 4 msgs/wk. Reply STOP to cancel. Msg&Data Rates May Apply.
AT&T, Sprint, T-Mobile®, Verizon Wireless, Boost, Cricket, MetroPCS, U.S. Cellular, Virgin Mobile, ACS Wireless, Appalachian Wireless, Bluegrass Cellular, Breakaway Wireless, Cabelvision (Optimum Mobile), Carolina West Wireless, Cellcom, Cellular One of East Central Illinois, Centennial Wireless, Chariton Valley Cellular, Chat Mobility (Hawkeye), Cincinnati Bell Wireless, Coral Wireless, Cox Mobility, Cross/ Sprocket, C-Spire Wireless (formerly Cellsouth), CTC Telecom, DTC Wireless (Advantage Cellular), Duet IP (AKA Max/Benton/Albany), Element Mobile, Epic Touch, GCI Communications, Golden State, Illinois Valley Cellular, Immix (Keystone Wireless/ PC Management), Inland Cellular, iWireless, Leaco, Mobi PCS, Mosaic, MTPCS/ Cellular One (Cellone Nation), Nemont, Nex-Tech Wireless, nTelos, NW Missouri Cellular (Hawkeye), Panhandle Telecommunications, Peoples Wireless, Pioneer, Pine Cellular, Plateau, Revol, Rina – Custer, Rina – All West, Rina – Cambridge Telecom Coop, Rina – Eagle Valley Comm, Rina – Farmers Mutual Telephone Co, Rina – Nucla Nutria Telephone Co, Rina – Silver Star, Rina – Syringa, Rina – UBET, Rina – Manti, Rural Cellular Corporation, SI Wireless, Simmetry, SouthernLINC, SRT, Strata Networks, Thumb Cellular, Union Wireless, United, Viaero Wireless, West Central Wireless.
Carriers are not liable for delayed or undelivered messages.
CALIFORNIA TRANSPARENCY IN SUPPLY CHAIN ACT OF 2010 DICLOSURE STATEMENT
AutoZone Foreign Sourced Products: AutoZone has Global Sourcing Principles that apply to all direct import vendors. Under these principles, AutoZone vendors are required to:
- comply fully with all applicable local and international laws and regulations,
- be socially and environmentally compliant in all countries and communities in which they do business, and
- deploy expected security controls and procedures.
AutoZone requires its vendors for all its purchased products to comply with the legal maximum working hours as specified by localities and a country’s standards and laws. AutoZone also requires its vendors to employ workers in compliance with local labor laws, including but not limited to legal employment age regulations. In no case does AutoZone knowingly procure goods or services from factories employing workers under the legal minimum age. AutoZone encourages vendors to be proactive in contributing to the continued education and betterment of their employees. AutoZone requires its vendors to provide products that have not been produced using forced labor. Forced labor includes, but is not limited to, all forms of slavery or practices similar to slavery, bonded labor, involuntary labor resulting from trafficking, and labor subject to arbitrary abuse.
AutoZone expects its supply chain network to be security compliant. Our vendors are expected to meet or exceed industry standards and comply with policies related to container security, access and loading processes, seal management, and human resources practices, and such other security standards as AutoZone may direct from time to time. AutoZone does not allow illegal payments to any person, organization, or government. Vendors must not give funds, property, services or labor, directly or indirectly, to anyone in order to obtain business or any special or unusual treatment for AutoZone. This includes vendors and their agents, representatives, employees, officers and directors, and U.S. or foreign officials or agents.
AutoZone Domestic Sourced Products: AutoZone’s vendors are required to comply fully with all applicable local and international laws and regulations. AutoZone requires its vendors to provide products that have not been produced using forced labor. Forced labor includes, but is not limited to, all forms of slavery or practices similar to slavery, bonded labor, involuntary labor resulting from trafficking, and labor subject to arbitrary abuse.
All AutoZone Vendors: AutoZone requires a Vendor Agreement for all of its vendors—foreign and domestic. This agreement states that the vendor will indemnify AutoZone if it does not comply fully with all applicable local and international laws and regulations.
AutoZone Distribution Centers: AutoZone expects all loads coming into its distribution centers to be sealed by the vendors according to AutoZone’s security procedures. AutoZone has policies and procedures in place for the inspection of any loads arriving with seal discrepancies. Internally, AutoZone inspects, secures, and seals all of its trailers between its distribution centers, vendors, stores and other third parties. Each distribution center is fenced and access controlled. Further, each distribution center has closed circuit television as well as a security guard on duty at all times. AutoZone operates its own fleet, excluding its Ontario, California distribution center.
ALLDATA: AutoZone, Inc. is the parent company of ALLDATA LLC. ALLDATA LLC adheres to the same standards as AutoZone; however, ALLDATA does not receive containers, and within the United States, it delivers a majority of its database software products over the Internet and ships a small percentage of its database software products in disc format via the United States Postal Service. In its Vendor Agreement, ALLDATA requires its vendors to agree to take measures to ensure the physical integrity and security of all shipments against the unauthorized introduction of unauthorized personnel in transportation conveyances or containers. Additionally, ALLDATA requires each vendor to indemnify ALLDATA if it does not comply fully with all applicable local and international laws and regulations.
Verifications: AutoZone verifies that each foreign sourced product vendor complies with its Global Sourcing Principles via third party audits, including workplace conditions assessments performed before the first order and annually (with notice periods ranging from no notice to one week) as well as global security verifications performed every eighteen (18) to twenty-four (24) months. Global security verifications are based on Customs-Trade Partnership Against Terrorism (C-TPAT) requirements. AutoZone does not perform third party factory assessments for its domestic vendors; however AutoZone regularly visits its domestic sourced products vendors’ facilities.
Audits: AutoZone confirms that each of its foreign sourced product vendors complies with its Global Sourcing Principles via third party audits, including workplace conditions assessments performed before the first order and annually (with notice periods ranging from no notice to one week) as well as global security verifications performed every eighteen (18) to twenty-four (24) months. Global security verifications are based on Customs-Trade Partnership Against Terrorism (C-TPAT) requirements. AutoZone does not perform third party factory assessments for its domestic vendors; however AutoZone regularly visits its domestic sourced products vendors’ facilities.
Certifications: AutoZone does not require its vendors to provide any certifications regarding compliance with anti-slavery/human trafficking laws. However, each vendor and supplier is required under the principles and/or its vendor or supply agreement to comply with all applicable laws and regulations.
Accountability: AutoZone holds its employees accountable through several company policies, including its Employee Handbook and Code of Conduct, Global Sourcing Principles, and Global Compliance Policy. ALLDATA holds its employees accountable through several company policies, including its Employee Handbook and Code of Conduct, Global Sourcing Principles, and Global Compliance.
Training: AutoZone is in the process of creating awareness training for its employees on anti-slavery/human trafficking, particularly with respect to mitigating risks within the supply chains of products.
RATINGS AND REVIEWS TERMS OF USE
These Terms of Use govern your conduct associated with the Customer Ratings and Reviews and/or Questions and Answers service offered by AutoZone (the “CRR Service”).
By submitting any content to AutoZone, you guarantee that:
- You are the sole author and owner of the intellectual property rights in the content;
- All “moral rights” that you may have in such content have been voluntarily waived by you;
- All content that you post is accurate;
- You are at least 18 years old;
- Use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.
You further agree that you may not submit any content:
- That is known by you to be false, inaccurate or misleading;
- That infringes any third party’s copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
- That violates any law, statute, ordinance or regulation (including, but not limited to, those governing, consumer protection, unfair competition, anti-discrimination or false advertising);
- That is, or may reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
- For which you were compensated or granted any consideration by any third party;
- That includes any information that references other websites, addresses, email addresses, contact information or phone numbers;
- That contains any computer viruses, worms or other potentially damaging computer programs or files.
You agree to indemnify and hold AutoZone (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Bazaarvoice, Inc.), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys’ fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.
For any content that you submit, you grant AutoZone a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.
All content that you submit may be used at AutoZone’s sole discretion. AutoZone reserves the right to change, condense, withhold publication, remove or delete any content on AutoZone’s website that AutoZone deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. AutoZone does not guarantee that you will have any recourse through AutoZone to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, AutoZone reserves the right to remove or to refuse to post any submission to the extent authorized by law. You acknowledge that you, not AutoZone, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of AutoZone, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.
AUTOZONE GIFT CARD SWEEPSTAKES
OFFICIAL RULES
NO PURCHASE OR PAYMENT OF MONEY IS NECESSARY TO ENTER OR WIN THIS SWEEPSTAKES. A PURCHASE OR PAYMENT OF MONEY WILL NOT IMPROVE THE CHANCES OF WINNING.
The “AutoZone Gift Card” Sweepstakes (the “Sweepstakes”) is intended for legal residents of the United States of America only and shall only be construed and evaluated according to U.S. law. Do not enter this Sweepstakes if you are not located in the U.S. at the time of entry.
Two Ways to Enter: The Sweepstakes begins at 12:00:01 a.m. Eastern Time (“ET”) on August 1, 2023 and ends at 11:59:59 p.m. ET on February 29, 2024 (“Sweepstakes Period”). The Sponsor’s database computer is the official time-keeping device for the Sweepstakes. The Sweepstakes Period will be divided into two (2) entry periods (“Entry Period”):
Entry Period #2
8/1/2023
11/1/2023
10/31/2023
1/31/2024
Two (2) methods of entry are as follows:
1. ONLINE SURVEY – During the Sweepstakes Period, the Sponsor will send a survey email invitation to AutoZone customers asking them to review of a product they recently purchased. Eligible Entrants can obtain one (1) Sweepstakes entry into the First Prize drawing (for the Entry Period in question) by following the links and instructions within the email to complete the customer survey.
If the Entrant wishes to gain one (1) entry into the First Prize drawing and one (1) entry into the Grand Prize drawing, they must upload/submit a photo with the review showing themselves using the reviewed product. NOTE: Photo upload is not a mandatory portion of entry. However, an Entrant will not be entered into the Grand Prize drawing for the given Entry Period unless they submit a Theme-applicable photo (in the Sponsor’s sole discretion) with their review.
2. ALTERNATE METHOD OF ENTRY: Entrants can also enter the Sweepstakes without submitting a review by visiting the alternate website, https://app.viralsweep.com/sweeps/full/d11f1f-140220?framed=1 (also, the “Website”). The alternate registration form will require Entrants to provide their full name, complete mailing address, phone number, date of birth and email address. By completing the alternate Sweepstakes registration form, an Entrant will receive one (1) Sweepstakes entry in the first prize drawing.
Limit one (1) First Prize entry per Entrant per Entry Period, regardless of method of entry.
Limit one (1) Grand Prize entry per Entrant per Entry Period, regardless of method of entry.
Proof of entry information at the Website is not considered proof of delivery to or receipt by Sponsor of an entry. Entries made by any other individual or any entity, and/or originating at any other website or email address, including, but not limited to, commercial Sweepstakes subscription notification and/or entering service sites, will be declared invalid and disqualified for this Sweepstakes. The use of automated entry devices is prohibited and no mechanically reproduced entries are allowed; all such entries are void. Released Parties are not responsible for: late, incomplete, delayed, undelivered, or misdirected entries. All entries become the exclusive property of Sponsor and will not be acknowledged or returned. All information submitted by Entrants will be treated according to Sponsor’s privacy policy, available at https://www.autozone.com/termsandconditions/termsAndConditionsHome.jsp?leftNavPage=privacyPolicy&pageCategory=privacyPolicy. By participating in the Sweepstakes and providing any personal contact information, Entrants hereby agree to Sponsor’s collection and usage of their personal information and acknowledge that they have read and accepted Sponsor’s Privacy Policy. By entering the Sweepstakes, Entrants acknowledge their automatic opt-in to the Sponsor’s email database. All subsequent emails from the Sponsor will have an unsubscribe/opt-out option.
Drawing and Notification: The potential First Prize Winners will be selected in four (4) random drawings (one drawing per Entry Period) conducted by the Sponsor, whose decisions are final and binding. Three (3) First Prize Winners (“Winner”) will be selected in each drawing. The Prize drawings will be conducted on or about the 5th day following each Entry Period. Odds of winning a First Prize will depend on the total number of eligible entries received during the Entry Period in question. NOTE: First Prize entries do not carry over into subsequent Entry Periods. The potential Winners will each be contacted by the Sponsor via phone, email and/or USPS mail.
The potential Grand Prize Winners will be selected in four (4) random drawings (one drawing per Entry Period) conducted by the Sponsor, whose decisions are final and binding. One (1) Grand Prize Winner (“Winner”) will be selected in each drawing. The Prize drawings will be conducted on or about the 5th day following each Entry Period. Odds of winning a Grand Prize will depend on the total number of eligible entries received during the Entry Period in question. NOTE: Grand Prize entries do not carry over into subsequent Entry Periods. The potential Winners will each be contacted by the Sponsor via phone, email and/or USPS mail.
Prizes and Prize Conditions: There will be two (2) Grand Prizes and six (6) First Prizes awarded.
– Each Grand Prize Winner will receive one (1) $100 AutoZone Gift Card (“Prize” or “Grand Prize”)
– Each First Prize Winner will receive one (1) $25 AutoZone Gift Card (“Prize” or “First Prize”)
Total Prize Pool – $350. All other expenses associated with Prize acceptance or usage not specifically mentioned herein are the responsibility of the Winners. NOTE: No substitution, assignment or transfer of the Prize is not permitted, except by Sponsor, who reserves the right to substitute the Prize or any Prize component with another of comparable or greater value.
By accepting a Prize, the Winners agree to release and hold harmless the Released Parties from and against any claim or cause of action arising out of participation in the Sweepstakes or receipt or use of the Prizes. The Winners will be responsible for all local, state, and federal taxes associated with the receipt of their Prize. The Winners are solely responsible for all matters relating to the Prize after it is awarded. If a Prize or Prize notification is returned as unclaimed or undeliverable to a potential Winner, if a potential Winner cannot be reached or does not comply with Prize notification instructions within three (3) days from the first notification attempt, or if a potential Winner fails to return requisite document(s) within the specified time period, or if potential Winner is not in compliance with these Official Rules, then such person shall be disqualified and, at Sponsor’s sole discretion, an alternate Winner may be selected for the Prize at issue.
By accepting a Prize, where permitted by law, the Winners grant to the Released Parties and those acting pursuant to the authority of Sponsor and the Released Parties (which grant will be confirmed in writing upon Sponsor’s request), the right to print, publish, broadcast and use worldwide IN ALL MEDIA without limitation at any time their full name, portrait, picture, voice, likeness and/or biographical information for advertising, trade and promotional purposes without further payment or additional consideration, and without review, approval or notification. IN NO EVENT WILL RELEASED PARTIES BE RESPONSIBLE OR LIABLE FOR ANY DAMAGES OR LOSSES OF ANY KIND (INCLUDING WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES) ARISING OUT OF PARTICIPATION IN THIS SWEEPSTAKES OR THE ACCEPTANCE, POSSESSION, USE, OR MISUSE OF, OR ANY HARM RESULTING FROM THE ACCEPTANCE, POSSESSION, USE OR MISUSE OF THE PRIZES. By participating, Entrants release and agree to hold harmless the Released Parties from any and all liability for any injuries, death or losses or damages to persons or property AS WELL AS CLAIMS/ACTIONS BASED ON PUBLICITY RIGHTS, DEFAMATION, AND/OR INVASION OF PRIVACY that may arise from participating in this Sweepstakes or its related activities or the acceptance, possession, use or misuse of, or any harm resulting from the acceptance, possession, use or misuse of the Prizes. The Winners also acknowledge that Released Parties have neither made nor are in any manner responsible or liable for any warranty, representation or guarantee, express or implied, in fact or in law, relative to the Prizes.
